Complaints against IAA members
Independent Audiologists Australia Code of Ethics and Rules of Professional Conduct
Where any person (whether a member of IAA or a member of the public) wishes to complain that a member of IAA has acted in ways that contravene this code of ethics and these rules of professional conduct, they may take the following steps:
The complaint will be acknowledged in writing via mail or email within three days of receipt.
All complaints are presented to the Executive committee within one week of receipt. Further action is at the discretion of the serving Executive committee, who decide which of the following four actions will be taken:
An investigatory committee will be made up of three individuals:
The investigatory committee will take no longer than 60 working days to finalise their investigation and report to the IAA Executive Committee. Their report will include:
The investigatory committee have the option to recommend:
The investigatory committee report will be shared with the Executive Committee.
The report can be either accepted or rejected by the committee. If rejected, the reasons for the rejection need to be documented.
The President (or delegate) will inform the complainant and IAA member of the recommendations of the Executive.
Where guidance is recommended, the Executive committee will identify specific ways that the member can be guided (e.g. courses, articles, counselling, supervision).
Complainants have the right to appeal a ruling by writing to the President.
If the President, in consultation with the Executive committee consider the case to have grounds for appeal, a special general meeting of the IAA membership will be called, the report of the ethics committee presented to the meeting, along with the appeal. A vote will be taken at the meeting to determine if the ruling of the Executive should be upheld or not.
IAA will not pass on complaints to other regulatory bodies but will inform complainants of which regulatory bodies apply to the circumstances.