Independent Audiologists Australia Code of Ethics and Rules of Professional Conduct
Individual IAA members determine the professional fees charged by their practices based on their individual circumstances.
Independent clinics are responsible for covering their costs (rent, staffing, equipment, insurance etc.) and therefore services cannot be offered free of charge. Fees may be waived at the discretion of the member in individual circumstances.
Fees for services are clearly displayed in the clinic.
Quotations and invoices itemise charges for devices and services. Fees charged for services and devices are readily identifiable as bundled, partially bundled or unbundled to allow for fair comparison between any quotations collected.
Patients are offered information regarding the likely cost of treatment as part of their decision-making process.
Where IAA members enter into contracts with third parties (such as the Office of Hearing Services, private health funds, Medicare, WorkSafe/WorkCover or the National Disability Insurance Scheme or employers) services are provided in the best interests of the patient and their family, to whom the rules of the third party are fully explained.
Fees charged do not include any sales based commission or staff bonus for device sales paid as an incentive to staff to make specific recommendations or to any other third party for directing patients to the clinic.
Fees are not accepted from third parties unless that party has a direct relationship to the patient (i.e. they are family, employer, nominated health fund, or have other proven eligibility).
